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Troubleshooting shortcuts

Confirm that you're using OpenDNS at the moment by visiting http://welcome.opendns.com.

Please try the following test to show you are properly directed to our OpenDNS Guide page.

Type "opendns opendns" in the address bar and note whether you land on our OpenDNS Guide page. The URL should look something like this: http://guide.opendns.com/?url=opendns+opendns

 For network-wide shortcuts, make sure the following is true:

  1. The given shortcut is defined in the OpenDNS account.
  2. Shortcuts have been applied to your current network.
  3. Your current IP address matches the IP for the network in your OpenDNS account .
  4. If your current IP does not match your IP for your OpenDNS account, update it by doing the following:
    • Make sure Enable dynamic IP update is checked, via Dashboard / Settings / / Setup a Dynamic IP.
    • Verify you have a dynamic IP update client installed to handle automatic IP updates.
    • Alternately, go to Dashboard / Networks and click on the Manual IP Update button (green arrows icon) between two network IP addresses, previous IP and current IP. If a manual IP update is necessary, please wait 5 -10 minutes for the shortcuts to be applied to the new IP.

For personal shortcuts, make sure the following is true:

  1. You are signed in to your OpenDNS account from your browser.
  2. The given shortcut is defined in your OpenDNS account.

Shortcuts still not working? Please refer to our knowledgebase for browser-specific shortcuts tips.

July 22, 2007