Knowledge Base

Search the Knowledge Base

Knowledge Base > Configuring & Using OpenDNS > Configuring OpenDNS

Configuration Hiccups

Unfortunately, not every Internet browsing experience can be enhanced and protected by OpenDNS. For example, some ISPs do not enable you to use third-party DNS services and some modems with integrated routers do not let you adjust DNS server settings.

The following table discusses known scenarios where using OpenDNS requires an extra configuration procedure or cannot be done.

Identified Incompatibility	Why and What Can You Do?
HughesNet and potentially other satellite Internet providers	Often use proxy servers to provide Internet service and redirect all DNS requests to their own network's DNS servers. At this time, there is no known workaround to enable configuring OpenDNS.
AT&T U-Verse modem/router	Depending on the router, you may not be able to configure DNS settings. To workaround: configure OpenDNS on your computer(s) or add an additional router. For more information search this subject in the OpenDNS Forums.
Smartphones not connected through an OpenDNS protected WiFi network	If your smartphone is using the cellular network for data, you are using their DNS server. Enable and configure WiFi on your smartphone.
ISPs that use transparent proxy servers	You may not know if the ISP, if separate from you, is one of them, but when they use a proxy server, that system generates the DNS request and it will use the DNS server of that network, not yours. If this is determined that the ISP is using a proxy, you might get them to disable it for your network. Then you will be able to use OpenDNS.

If you have tried to configure OpenDNS on a network and none of the above conditions apply, please contact us so that we may better understand the circumstances and guide you to a successful OpenDNS experience.