Search the Knowledge Base
I am Generating a Report, Why is There No Data?
There may be one of several reasons you are not seeing data after generating a report. Here are the three most-common causes.
Reports can only be generated for networks where data collection has been enabled. Please go to Enabling Data Collection to verify this setting is configured for each network.
Another possible reason there may not be data in a report: unless OpenDNS handles DNS traffic from an IP address listed as a network in your account, there will be nothing to report. If your network uses a dynamic IP address, ensure the address is up-to-date with your network. For more information, see Configuring OpenDNS – Networks with Dynamic IP Addresses.
If you are using OpenDNS Basic, you must run a report for each network on a monthly or more frequently basis. OpenDNS ceases to store data for free accounts if the OpenDNS administrator does not generate a report for a period of time greater than a month.
If these situations do not apply to the network in question, please for support.