Privacy Policy

This privacy policy (“Policy”) describes how OpenDNS, Inc. collects and uses the personal information you provide on the website https://www.opendns.com and https://www.umbrella.com/ (“Websites”) which are owned and operated by OpenDNS, Incorporated (“OpenDNS”, “we”, “us”, “our”), and all associated OpenDNS and Umbrella services (“Services”) provided by OpenDNS through these Websites.

Contact Information

TRUSTe European Safe Harbor certification

OpenDNS has been awarded TRUSTe’s Privacy Seal signifying that this Policy has been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through the Websites, https://www.opendns.com and http://www.umbrella.com. TRUSTe’s mission, as an independent third-party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our Policy or practices, please contact us at privacy@opendns.com or write to us at Privacy Matters, OpenDNS, Inc., 135 Bluxome Street, San Francisco, CA 94107. If you are not satisfied with our response you can contact TRUSTe here.

OpenDNS participates in the EU and Swiss Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework.

Please click here for fax and postal mail information. TRUSTe’s Dispute Resolution process is only available in English.

EU Safe Harbor Statement

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions to enable U.S. companies to satisfy the requirement under European Union law that adequate protection be provided to Personal Information transferred from the European Economic Area to the United States (the “U.S.-EU Safe Harbor”). OpenDNS complies with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. OpenDNS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view OpenDNS’s certification, please visit http://www.export.gov/safeharbor/.

Information You Provide Us

If you email us through any of the contact us links on our Website, if you submit a request for information through our Website or if you submit a support ticket through our Website we may ask you for Personal Information including but not limited to your name and email address in order to respond to your questions, comments and requests. If you choose to correspond with us via email, we may retain the content of your email messages, your email address and our correspondence with you. If you register for an account, we will also collect Personal Information such as your name, email address, billing address and credit card information.

Service Usage Information

When you use our Services, OpenDNS stores certain DNS, IP address and related information about you to improve the quality of our Service, to provide you with Services and for internal business and analysis purposes. For example, OpenDNS runs a Domain Name System (DNS) service. DNS translates a domain name (e.g., http://www.example.com) into the corresponding numerical address (e.g., 192.0.34.166) that allows your system to access the domain over the network.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by OpenDNS and our partners, affiliates, or analytics or service providers (including Optimizely, Google Analytics, Mixpanel, Crazy Egg, New Relic, Inspectlet, Bizo, Google Adwords, Doubleclick, Rubicon, Olark, Bizible, Salesforce, Marketo, Reachforce, Facebook, Google+, Twitter, Disqus, Scorecard Research, ShareThis and Customer.io). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We may use “cookies” on or in conjunction with our Websites to help OpenDNS identify and track visitors, their usage of our Websites, and their website access preferences. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. If you do not wish to have cookies placed on your computer you should set your browser to refuse cookies before using the Websites, with the drawback that certain features of the Websites may not function properly without the aid of cookies. We do not link the information we store in cookies to any Personal Information you submit while on our Websites.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

We partner with a third party to either display advertising on our Websites or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Chat Rooms, Discussion Forums, Bulletin Boards

If you participate in one of our chat rooms, discussion forums, or post messages to a Website bulletin board, you should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside of OpenDNS, who have access to that chat room, forum or bulletin board. Please be careful and responsible whenever you’re online by not posting any more Personal Information than you want revealed. In addition, if you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Please also note that a participant’s expressed opinion is his or her own and should not be considered to reflect the opinion of OpenDNS. To request removal of your personal information from our blog or community forum, contact us at contact@opendns.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our blog is also managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Use and Disclosure of Personal Information

OpenDNS does not share, rent, trade or sell your Personal Information with third parties, except as described in this Policy. If you do provide us with Personal Information, we will only use it for the purposes described where it is collected or to deliver the Services you requested, and we will not sell, license, transmit or disclose this information outside of OpenDNS unless (1) you expressly authorize us to do so, (2) it is necessary to allow our trusted service providers or agents (such as address list hosting companies, advertising and analytic companies, billing service providers, email service providers, search providers, security providers, live chat software providers and other similar service providers) to provide products or services for us or you, (3) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, these service providers are authorized to use your Personal Information only as necessary to provide these services to us. (4) it is necessary in connection with a sale of all or substantially all of the assets of OpenDNS or the merger of OpenDNS into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which OpenDNS is not the survivor; you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information or (5) otherwise as we are required or permitted by law. Also, we reserve the right to fully use and disclose any information that is not Personal Information (such as statistics, most frequented domains, phishing attempts blocked by our Services).

If you send us a request, inquiry, feedback or other comments (for example via a support email or via one of our feedback mechanisms), we reserve the right to edit and republish it in our Knowledge Base, which is displayed on our Websites, in order to help us clarify or respond to your request or to help us support other users with similar issues.

We post customer testimonials on our Websites which may contain Personal Information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed you may contact us at contact@opendns.com.

Updating, Correcting or Deleting Personal Information and OpenDNS Accounts

You may correct, update, or delete your Personal Information by accessing it through the edit account information page or by emailing our Customer Support at contact@opendns.com. If emailing Customer Support, please allow us 3 business days in order to satisfy your request.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-Out

In connection with promotions or other projects, we may ask you specifically whether you have objections with respect to a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. To opt out of receiving commercial communications from OpenDNS, please click on the “opt-out” or “unsubscribe” link in the communication or please contact us at contact@opendns.com. Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time, not to exceed 10 days, in order to satisfy your request, as some promotions may already be in process.

Third-Party Websites

For your convenience, we may provide links to other websites and web pages that we do not control. This Policy does not apply to the practices of third parties that OpenDNS does not own or control, or to individuals that OpenDNS does not employ or manage. The privacy and security practices of websites linked to or from OpenDNS websites are not covered by this Privacy Policy, and OpenDNS is not responsible for the privacy or security practices or the content of such websites.

Privacy of Minors

OpenDNS recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Our Websites and Services are not intended for children. We do not knowingly collect Personal Information from anyone under the age of 13.

Data Security

We restrict access to Personal Information collected about you at our Websites to our employees, our affiliates’ employees, those who are otherwise specified in this Policy, or others who need to know that information to provide the Services to you or in the course of conducting our business operations or activities. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your Personal Information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all OpenDNS employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. Inside OpenDNS, data is stored in password-controlled servers with limited access. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at contact@opendns.com.

Visiting our Website from Outside of the United States

If you are visiting our Websites from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your Personal Information may be transferred to, stored or processed in the United States, where many of our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

Social Media Features and Widgets

Our Web Site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Privacy Policy Changes

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy we will post those changes to this privacy policy on the home page and other places we deem appropriate, prior to the change becoming effective so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

General Terms and Conditions of Use

The terms of this Policy are incorporated into our general terms of use. Please review our terms of use at https://www.opendns.com/terms/

Effective Date of This Privacy Policy

This Privacy Policy was first effective as of July 22, 2007.
This Privacy Policy was last updated on February 10, 2015.